Last updated: 16 December 2025
1. Introduction
AussieWave Hosting PTY LTD (“AussieWave”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all users of our services, including visitors to our website, customers, and account holders.
2. Who We Are
Business Name: AussieWave Hosting PTY LTD
ACN: 693 364 082
ABN: 52 693 364 082
Registered Address: Unit 3, 1579 Burwood Hwy, Tecoma, Victoria, Australia 3160
Postal Address: PO Box 154, Pakenham, Victoria, Australia 3810
Email: hello@aussiewave.au
Support: support@aussiewave.au
Phone: +61 (03) 9999 3214
3. Personal Information We Collect
We collect personal information that is reasonably necessary to provide our services, including but not limited to:
3.1 Information You Provide
• Full name
• Email address
• Phone number
• Billing and postal address
• Business name (if applicable)
• Account credentials
• Support ticket communications
3.2 Billing & Payment Information
• Payment transactions processed via Stripe (and potentially PayPal)
• We do not store credit card details
• Payment processors handle sensitive payment data securely
3.3 Technical & Usage Information
• IP addresses
• Login timestamps
• Authentication logs
• Server access logs
• Email sending metadata (headers, timestamps, delivery status)
• Abuse, security, and audit logs
3.4 Automatically Collected Data
• Cookies
• Browser and device information
• Referrer URLs
• Website analytics data
4. How We Collect Personal Information
We collect personal information through:
• Website forms
• Account registration
• WHMCS client area
• Support tickets and communications
• Cookies and tracking technologies
• Automated system logs generated by our services
5. How We Use Personal Information
We use personal information for purposes including:
• Providing and managing hosting, VPS, email, and related services
• Account authentication and security
• Billing, invoicing, and payment processing
• Customer support and service communications
• Abuse prevention and security monitoring
• Compliance with legal and regulatory obligations
• Improving our services and infrastructure
6. Cookies & Tracking Technologies
We use cookies and similar technologies to maintain user sessions, improve website performance, analyse website usage, and enhance security and fraud prevention.
You may disable cookies via your browser settings; however, some features may not function correctly.
7. Disclosure of Personal Information
We may disclose personal information to third parties where necessary to provide our services, including:
7.1 Service Providers & Partners
• Stripe (payment processing)
• PayPal (if enabled)
• WHMCS (billing and account management)
• Synergy Wholesale (domains, SSL certificates)
• cPanel / WebPros
• CloudLinux
• OVH
• Vultr
7.2 Legal & Regulatory Disclosure
We may disclose personal information where required by law, court order, or lawful government request.
8. Overseas Disclosure of Information
Some third-party service providers may store or process data outside Australia, including in the European Union, United States, or other jurisdictions.
By using our services, you consent to the overseas transfer of personal information where necessary to provide those services.
We take reasonable steps to ensure overseas recipients comply with privacy and data protection obligations.
9. Data Security
We take reasonable technical and organisational measures to protect personal information, including encryption in transit where applicable, restricted access controls, secure authentication mechanisms, and monitoring for unauthorised access and abuse.
However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
10. Data Retention
We retain personal information only for as long as necessary to provide services, meet legal, accounting, and regulatory requirements, resolve disputes, and enforce agreements.
When information is no longer required, it is securely deleted or anonymised.
11. Access & Correction
You may request access to, or correction of, your personal information by contacting us using the details in Section 15.
We will respond within a reasonable timeframe and in accordance with applicable law.
12. Marketing Communications
We may send service-related communications and administrative notices.
Marketing communications will only be sent where permitted by law, and you may opt out at any time using the unsubscribe link or by contacting us.
13. Notifiable Data Breaches
In the event of a data breach likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme,
including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Continued use of our services constitutes acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact:
AussieWave Hosting PTY LTD
Email: hello@aussiewave.au
Support: support@aussiewave.au
Phone: +61 (03) 9999 3214
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.