Help from people who actually know your site.
No offshore scripts, no bouncing between departments. When you reach out, you get someone who understands your setup and can actually fix it. Here’s how to get hold of us.
Ways to reach us
Whatever suits you — pick one and we’ll take it from there.
Client area
Log a support request from your client area so it’s tracked end to end. Best for anything account-related.
Prefer email? Reach us at hello@aussiewave.au and we’ll pick it up.
Phone
Something urgent or easier to explain out loud? Call +(61) 3 9999 3214 during business hours.
What your plan includes
Every plan comes with real support. Need faster response times? Add Priority.
Basic support
Included with every plan.
- Help with hosting, uptime and account questions
- Guidance when something isn’t working
- Australian business-hours response
Priority support
For when uptime is mission-critical.
- Front-of-queue response times
- Priority handling for urgent issues
- Extra hands-on help when you need it
Things we’re happy to help with
My site is down or slow — what do I do?
Get in touch straight away by phone or the client area. We monitor uptime ourselves and will often be onto it already, but a heads-up never hurts.
Can you help me move an existing website across?
Yes — managed migration is included. Tell us where it’s hosted now and we’ll handle the move with no downtime you have to manage.
I need a change made to my site.
Small changes and questions are all part of being managed. For larger development work, we’ll point you the right way — and you’re always free to use your own developer with file access.
How do I set up email on my phone or computer?
Just ask — we’ll walk you through it or set it up for you as part of getting your email going.